Refund Policy

1. Failed generations are refunded automatically

Credits are reserved when a generation starts and only settled when it succeeds. If a generation fails, times out or is cancelled by the system, the reserved credits are returned to your balance automatically and the refund appears in your credit history. You do not need to contact us.

2. Subscriptions

• You can cancel at any time; you keep access until the end of the paid period.
• Part-used months are not refunded, because plan credits are granted in full at the start of each period.
• If you were charged after cancelling, or charged twice, contact us and we will refund in full.

3. Credit packs

Pay-as-you-go credit packs are refundable in full within 14 days of purchase provided none of the credits in that pack have been used. Once credits from a pack have been spent, that pack is non-refundable.

4. Service faults

If a fault on our side stops you using a plan you have paid for, tell us. We will restore the credits, extend your period, or refund the affected portion — whichever you prefer.

5. What is not refunded

• Credits spent on generations that completed successfully but that you did not like. Generative output is inherently variable; please preview and use lower-cost settings before large runs.
• Accounts terminated for a serious breach of the Acceptable Use Policy.

6. How to request a refund

Email us from the address on your account with the date, amount and reason. We aim to respond within 3 working days and to return approved refunds to the original payment method within 10 working days.

7. Your statutory rights

Nothing in this policy affects your statutory rights as a consumer, including any right to cancel a digital purchase before you begin using it.

Contact

Questions about this page? Email support@eves-delight.com.